#togoeco2023 FAQs
FAQ categories
Your rewards will be shipped out 4 weeks after the challenge ends. . Make sure to provide your complete mailing address (incl. House/Unit/Tower Number) to ensure that your parcel will be delivered to you.
No. All rewards will be sent for free if you live in the Southeast Asia, East Asia, USA, UK, Australia & New Zealand. We will inform you more about shipping costs if you live outside the country.
You are allowed to purchase up to 3 items of rewards (Jersey, Tee, Shorts, Bib Shorts).
Unfortunately, you cannot purchase multiple rewards in different sizes. You can only choose the same size for each item. However, if you wish to buy rewards in different sizes for your friends, they can sign up separately to receive their preferred size. If you need to change your size due to weight gain or loss, please contact us at togoeco@togoparts.com .
There will be no refunds made once a participant has signed up. In the event that the participant is unable to complete the challenge due to unforeseen circumstances, please write to togoeco@togoparts.com so we can review it on a case-by-case basis.
Yes! At Togoparts, our main mission is to connect cyclists and like-minded people from around the globe.
A team should have a minimum of 2 members or a maximum of 5 members to qualify for team achievements. You do not need to do your activities together to be ranked as a team or unlock team achievements.
We only recognise RIDE & RUN (for Outdoor) as Strava activity types for this challenge.
No, indoor activities are not recognised for #TOGOECO2023
You will receive an e-mail as proof that your payment has been successful. If you do not receive the proof of payment email, you can contact us at togoeco@togoparts.com.
There will be no refunds made once a participant has signed up. In the event that the participant is unable to complete the challenge due to unforeseen circumstances, please write to togoeco@togoparts.com so we can review it on a case-by-case basis.
Activate the Strava to record your activities starting from challenge start date. Record your activities as "Ride" or "E-bike" or "Run" activities. Please ensure that you have allowed Togoparts to connect to your Strava account. You can find the Strava authorization link in your notification email. Remember to always use your STRAVA App to track your activities during the challenge period. Make sure all devices are compatible with Strava app. If you are using a non-Strava device to record your activity, please upload the activity to Strava. The Togoparts leaderboard will start syncing your activities automatically. You can access the Togoparts Leaderboard site in our Application which can be downloaded on the App Store or Google Play.
Togoparts aims to foster a cyclist community that is committed to staying active and maintaining a good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in their area, prior to undertaking any physical activity.
The leaderboard will be refreshed regularly every day. Please wait approximately 4 hours after you record your activity while the Leaderboard processes and updates your activity. If the issue persists, please contact us at email togoeco@togoparts.com Please wait within 48 hours for us to reply to your message.
Log in to your Togoparts account, then check your profile to see if your activity has been recorded in the challenge. If your activity is still not showing even though you have linked your Strava account with your Togoparts account, please contact us at togoeco@togoparts.com.
We require all participants to use the Strava app to record activity. You can use other activity tracking apps like Garmin and then upload your activity to Strava. If you record your activity using an application other than Strava, our system will not be able to detect your recorded activities.
To conserve your battery, allow the Strava app to run in the background while recording your activity. Here are some steps you can follow: 1. Turn on location services on your phone: iOS: Location Services Privacy setting set to ON Android (Samsung 6.0.1): Privacy & Security settings set to ON 2. Enable your Strava app location services: iOS : Strava Location Settings set to "While Using" or "Always" Android: On by default
Our team checks all activities on a weekly basis. Towards the end of the challenge, the verifying frequency will increase. If you encounter any dubious activities, please contact us at togoeco@togoparts.com
Yes, you can add your activities manually. For outdoor activities, you can choose “Ride” or “E-Bike” or "Run"
Your rides or run may be uploaded late (a few days after the activity), especially for riders or runners that use other tracking apps like Garmin. We recommend you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC, our leaderboard will not be able to pull your activities and update them automatically.
We are unable to edit the details recorded by Strava. We recommend participants to make sure their GPS signal is strong during the activity and to keep checking if Strava is still recording.
No. Tagged rides are not allowed. Each participant must record their activity through their own Strava account.
No. Tagging fellow participants will make the activity categorized as a duplicate activity in our system. We do not allow participants to tag each other while cycling or running to avoid duplicate activities in this challenge.
Our team goes through the leaderboard weekly. If by any chance that identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.
There are a couple of reasons why they could be missing: -You recorded your activity before connecting your Strava to the challenge. Our system will only detect recorded activity after you have connected your Strava. Please contact us at togoeco@togoparts.com so that your previous rides can be reflected to your profile. -You selected the wrong activity type on Strava. For the #TOGOECO2023 challenge, we are only able to detect cycling or running activity. You can choose “Ride” or “E-Bike Ride” or "Run" on Strava. -Your activity may have been flagged and removed by our system. Our team reserves the right to remove participant activity that is proven invalid and violates the rules of our challenge. -Your activity may overlap with other activities. Our system is designed to automatically detect overlapping activity (based on time). Our system will automatically delete any of the overlapping activities and retain only the activities with the furthest distance. -You may have violated some Traffic Rules. In some cases, Togoparts reserves the right to remove this activity. If your activities are missing, you can verify it by emailing us at togoeco@togoparts.com
No. So as long as their record dates are within the challenge period, our system will be able to fetch and reflect them in the challenge.
Send us an email at togoeco@togoparts.com to let us know of the issue so then our team can have them reflected in the challenge.
It's a personal honour challenge, and a physical one. We think cyclists and runners have integrity and are honest about challenging themselves.Togoparts.com reserves the rights to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.
YES! This is the beauty of virtual challenge. The total distance can be accumulated by logging multiple activities throughout the challenge period. Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities.
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