#togosg58 FAQs
FAQ categories
There will be no refunds made once a participant has signed up.
All successful registrants will receive an email notification. If you are not sure whether your payment is successful, please email us at togosg58@togoparts.com
Yes, you can receive your rewards, including the Finisher Medal, before National Day if you purchase them before 1200hrs on the 17th of July 2023. If you've completed 58km by that time, the Finisher Medal will be included in your parcel. However, if you haven't reached the 58km milestone, the medal will be delivered separately, 4-6 weeks after the challenge concludes. * This timeline is applicable only to addresses within Singapore. For overseas addresses, please allow an additional 2-3 weeks for delivery.
No, you are entitled to the Finisher Medal only if you complete the 58km Finisher Distance.
As a participant in our event, you have the opportunity to earn a referral fee through our referral affiliate program. By sharing your referral code, you can earn a commission for every friend or family member who makes a purchase using your referral code.
Here's a step-by-step guide:
Step 1: Go to the website [ https://events.togoparts.com/togosg58 ]
Step 2: Login to your account. If you haven't signed up yet, please register for the event first.
Step 3: Click on "MANAGE" in the menu bar, then select "INVITE FRIENDS". Share the referral links on platforms like WhatsApp, Facebook, or other social media channels. You can also share your referral code directly.
If you know your Togoparts Username, your Username serves as your referral code. Instruct your friends to enter your username in the "Referral Code" field on the Registration Page.
Step 4: Sit back and wait for referrals to come in. You will receive a comprehensive report via email on September 15th, 2023.
Step 1: Go to the website [ https://events.togoparts.com/togosg58 ]
Step 2: Login to your account. If you haven't signed up yet, please register for the event first.
Step 3: Click on "MANAGE" in the menu bar, then select "INVITE FRIENDS". Share the referral links on platforms like WhatsApp, Facebook, or other social media channels. You can also share your referral code directly.
If you know your Togoparts Username, your Username serves as your referral code. Instruct your friends to enter your username in the "Referral Code" field on the Registration Page.
Step 4: Sit back and wait for referrals to come in. You will receive a comprehensive report via email on September 15th, 2023.
Instruct your friends to enter your Togoparts Username as the referral code on the Registration Page or Upgrade Page. This ensures that their purchases will be attributed to you for referral fees.
You will earn SGD 3.00 for each friend who purchases at least 1 item from the eligible items list.
The eligible items include: 1) The Finisher Medal, 2) the Event Jersey, 3) the Event Tee, 4) the Event Singlet, 5) the Event Shorts, 6) the Event Bib Shorts, 7) the Event Socks, and 8) the Cyclodarity Tee.
The comprehensive report listing all the individuals who used your code will be sent to you by September 15th, 2023.
The corresponding earnings will be transferred to your Singapore-based bank account via a bank transfer no later than September 30th, 2023. Please note that Togoparts Pte Ltd's commission report and payout amount calculated will be final.
Yes, we will honor all referrals made from the registration date starting from July 1st. Any purchases made by your friends using your referral code during that period will be counted towards your referral fees.
Yes, you can share the referral links on various platforms like WhatsApp, Facebook, and other social media channels to invite your friends to join.
There is no limit to the number of referrals you can make. Feel free to share your referral code with as many friends and family members as you like.
No, you cannot use your own referral code to make a purchase and earn a referral fee.
If a purchase made using your referral code is canceled or returned, the corresponding referral fee will no longer be applicable.
Referral earnings will be transferred to your Singapore-based bank account in SGD (Singapore Dollars) only.
No, the referral program is exclusively available to participants of the #TOGOSG58 event.
If you provide an incorrect referral code during registration, the referral will not be attributed to you, and you will not earn a referral fee for that purchase.
Togoparts aims to foster a cyclist & runner community that is committed to staying active and maintaining a good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in their area, prior to undertaking any physical activity.
No, you do not need to complete the Finisher Distance in a single session. You can accumulate 58km by riding multiple sessions at a time during the challenge. All cycling or running sessions recorded via STRAVA will count towards your Finisher Distance regardless of whether it’s done so indoors or outdoors.
Yes! At Togoparts, our main mission is to connect cyclists and runners and like-minded people from around the globe.
Simply start using your STRAVA app to record your rides starting from the challenge start date. Record them as "Ride" or "Run" activities. The leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
A team should have a minimum of 2 members or a maximum of 5 members to qualify for team achievements. You do not need to do your activities together to be ranked as a team or unlock team achievements.
You can complete the challenge as you wish regardless of whether you decide to cycle, run, or do a mix of both. However, do note that there are several notable achievements that can only be unlocked by completing certain types of activity.
You can select your district when registering for the event on the registration page.
The districts are ranked based on the average outdoor cycling and running distance achieved by the top 20 participants from each district.
To be eligible for ranking, a district must have a minimum of 20 participants.
You can check the challenge leaderboard after it goes live on the first day of the challenge period.
Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.
No, manual activities will not be recognised for this event.
The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours your activities to be updated on the Togoparts Leaderboard after you have completed your ride or run. If any irregularities occur, please email us at togosg58@togoparts.com. Please allow up to 48 hours for us to respond.
Login to your togoparts account and check your challenge profile to see if your activities have already been reflected. If you have already linked your Strava account and it still does not show your activities being reflected accordingly, please email us at togosg58@togoparts.com for us to check, and we will assist by getting your activities reflected into the challenge.
Yes, so as long as they have been uploaded to your Strava Account and their dates are within the challenge period. If any irregularities occur, please email us at togosg58@togoparts.com. Please allow up to 48 hours for us to respond.
Unfortunately, if you connect your Strava account after the event has concluded, the distances recorded during the challenge period will not be reflected on the Leaderboard. It's important to ensure that your Strava account is connected before the event ends to ensure accurate tracking of your activities and their inclusion on the Leaderboard.
No. So as long as their record dates are within the challenge period, our system will be able to fetch and reflect them in the challenge.
Send us an email at togosg58@togoparts.com to let us know of the issue so then our operations team can pull up your activities from the back end and have them reflected in the challenge.
Yes. The beauty of virtual challenge is that you can log in your activities anytime and anywhere.
Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!
Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!
We require all participants to log their activities using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activities with another app and not Strava, the system will not recognize uploaded activities.
Yes, all indoor activities are recognised for #TOGOSG58.
There are a few reasons why your rides are not synced:
Your Togoparts Account is not connected with STRAVA.
Solution:
Go to the Togoparts Strava Connect Page.
Once you have done this,
Go to the STRAVA APP -> Settings -> Privacy Controls -> Set Profile Page, Activities, Group Activities to “Everyone”
Your Ride or Run will automatically sync with Togoparts. Please allow 1 hour to for the system to fetch your activities from the start of the event (1st Aug 2023 0000hrs GMT +8 onwards)
See this video on how to record your activities on Strava:
Your Strava Account is connected, but Privacy Controls are NOT set to “Everyone”
Solution:
Go to the STRAVA APP -> Settings -> Privacy Controls -> Set Profile Page, Activities, Group Activities to “Everyone”
Once this is done, please let us know by replying to this email
Your Activities recorded must be set to the accepted activity types of #TOGOSG58
Solution:
When recording your activities on the Strava App, you must choose 1 of the following. Other than the ones on this list, the activities you recorded will not be reflected on the Leaderboard
Outdoor Cycling (“Ride”)
Indoor Cycling (“Virtual Ride”)
Outdoor Run (“Run”)
Indoor Run (“Virtual Run”)
Your Togoparts Account is not connected with STRAVA.
Solution:
Go to the Togoparts Strava Connect Page.
Once you have done this,
Go to the STRAVA APP -> Settings -> Privacy Controls -> Set Profile Page, Activities, Group Activities to “Everyone”
Your Ride or Run will automatically sync with Togoparts. Please allow 1 hour to for the system to fetch your activities from the start of the event (1st Aug 2023 0000hrs GMT +8 onwards)
See this video on how to record your activities on Strava:
Your Strava Account is connected, but Privacy Controls are NOT set to “Everyone”
Solution:
Go to the STRAVA APP -> Settings -> Privacy Controls -> Set Profile Page, Activities, Group Activities to “Everyone”
Once this is done, please let us know by replying to this email
Your Activities recorded must be set to the accepted activity types of #TOGOSG58
Solution:
When recording your activities on the Strava App, you must choose 1 of the following. Other than the ones on this list, the activities you recorded will not be reflected on the Leaderboard
Outdoor Cycling (“Ride”)
Indoor Cycling (“Virtual Ride”)
Outdoor Run (“Run”)
Indoor Run (“Virtual Run”)
We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout the your activities, and consistently check that Strava is recording.
You can log into your Strava account and click on this link: www.strava.com/upload/device Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava
No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.
Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava Account. You can directly record your activities using the Strava App as well!
You can check more information here:
https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity
You can check more information here:
https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity
Indoor activities are activities which does not contain any GPS/Map data and are manually added on Strava.
>Alternatively, you can upload manual activities by clicking the + button on your Strava App and selecting Manual Activity.
>Select Virtual Run or Virtual Ride as your activity type - then our system will automatically recognize such activity as ""Indoor"".
You can check more information here: https://support.strava.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true"
>Alternatively, you can upload manual activities by clicking the + button on your Strava App and selecting Manual Activity.
>Select Virtual Run or Virtual Ride as your activity type - then our system will automatically recognize such activity as ""Indoor"".
You can check more information here: https://support.strava.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true"
No. Tagging of rides or run are not allowed. Each participant must record their activities via their own Strava account.
Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.
Our team goes through the leaderboard weekly. If by any chance that identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.
Q. Why are some of my rides missing?
A. There are a couple of reasons why they could be missing:
-You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at togosg58@togoparts.com to have your prior rides synced.
-You have set an incorrect activity type on Strava. For #TOGOSG58, our system will only recognize Runs and Rides activities.
-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.
-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.
-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities.
If your activities are missing, you can verify the reason to such by sending us an email at togosg58@togoparts.com
Q. Why are some of my rides missing?
A. There are a couple of reasons why they could be missing:
-You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at togosg58@togoparts.com to have your prior rides synced.
-You have set an incorrect activity type on Strava. For #TOGOSG58, our system will only recognize Runs and Rides activities.
-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.
-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.
-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities.
If your activities are missing, you can verify the reason to such by sending us an email at togosg58@togoparts.com
No. You cannot switch your teams once the challenge already started.
No. Once the challenge starts, we will no longer allow you to withdaw from the team that you are participating with.
No. Once the challenge starts, we will no longer allow you to withdraw from the District that you signed up with.
The system update and maintenance that we're undergoing, starting from 1600hrs on August 11th, 2023, is aimed at enhancing the overall leaderboard experience for our users.
The update and maintenance period will continue until 1200hrs on August 12th, 2023. During this time, certain features like activity syncing will be temporarily paused.
Your rides and activities will temporarily stop syncing during the maintenance period. However, all activities you've recorded from August 1st, 2023 onwards will eventually be synchronized with the leaderboard once the maintenance is complete.
No, you won't miss out. Even though your activities might not be immediately visible on the leaderboard, time-sensitive achievements are tied to the original timestamps of your activities. Once the activities sync, the associated achievements will be awarded based on those timestamps.
If, after 1200hrs on August 12th, 2023, your past activities still aren't appearing on the leaderboard, please reach out to us at togosg58@togoparts.com. We'll be here to assist you and ensure that your activities are properly synced.
No. Any team withdrawals and changes can only be done before the challenge starts.
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