#togoride2026 FAQs
FAQ categories
Delivery of Tee and Finisher Medal will commence from mid April 2026 onwards.
Delivery will then be made within 20 days from time of order.
Note that to receive the Finisher Medal, you must complete at least 25 km within 7 consecutive days during the year.
*Delivery timelines apply to Singapore addresses. For overseas deliveries, please allow an additional 2-3 weeks.
Delivery will then be made within 20 days from time of order.
Note that to receive the Finisher Medal, you must complete at least 25 km within 7 consecutive days during the year.
*Delivery timelines apply to Singapore addresses. For overseas deliveries, please allow an additional 2-3 weeks.
Complete at least 25 km within 7 consecutive days during the year to qualify as a finisher and be eligible for the Finisher Medal.
No, you are entitled to the Finisher Medal only if you complete at least 25 km within 7 consecutive days during the year.
You can request a change by sending us an email at togoride2026@togoparts.com . Please note that terms and conditions apply, and we cannot guarantee that the sizes can be exchanged.
All purchases are final and non-refundable. Unfortunately, we are unable to offer refunds for any merchandise once payment has been made. In the event of unforeseen circumstances that prevent participants from completing the challenge, refunds will not be issued.
All successful payments will receive an email notification. If you are unsure whether your payment was successful, you can check the status of your purchase by clicking on the "Purchase History" button on https://events.togoparts.com/TOGORIDE2026
Yes, you can still buy the merchandise until before the registration ends on 31 December 2026 at 23:59 (GMT+8).
Simply start using your STRAVA app to record your activities starting from the challenge start date. Record them as "Ride" , or "Mountain Bike Ride", or "Gravel Ride" for outdoor activities. Or manually upload your activities as "Virtual Ride" on STRAVA for indoor activities.
The leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App.
Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find STRAVA's authorisation link in our notification email.
If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
The leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App.
Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find STRAVA's authorisation link in our notification email.
If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
If you participated in last year’s #TOGORIDE2025 challenge, you are automatically registered for #TOGORIDE2026 and included in the leaderboard.
How do I opt out?
- Visit the #TOGORIDE2026 landing page
- Log in with your Togoparts account
- Click on the “Manage” menu
- Select “Opt Out”
How do I opt out?
- Visit the #TOGORIDE2026 landing page
- Log in with your Togoparts account
- Click on the “Manage” menu
- Select “Opt Out”
To be eligible for the lucky draw, you must:
- Purchase the #TOGORIDE2026 Cyclodarity Tee & Finisher Medal here https://events.togoparts.com/togoride2026/upgrade
- Complete at least 250 km during the season after successful registration.
Lucky draw winners will be announced via our EDM newsletter and social media channels after each season has ended.
- Purchase the #TOGORIDE2026 Cyclodarity Tee & Finisher Medal here https://events.togoparts.com/togoride2026/upgrade
- Complete at least 250 km during the season after successful registration.
Lucky draw winners will be announced via our EDM newsletter and social media channels after each season has ended.
Complete at least 25 km within 7 consecutive days during the year to qualify as a finisher and be eligible for the Finisher Medal.
We only recognise 'RIDE', 'Mountain Bike Ride', 'Gravel Ride' (for Outdoor) and 'VIRTUAL RIDE' (for Indoor) as STRAVA activity types for this challenge.
No, you do not need to complete the Finisher Distance in a single session. You can accumulate the distance by recording multiple sessions at a time during the challenge. All sessions recorded via STRAVA will count towards your Finisher Distance regardless of whether it’s done so indoors or outdoors.
Yes, all indoor activities will be recognised for the Leaderboard. You may refer to this site https://support.strava.com/hc/en-us/articles/216917857-Uploading-Manual-Activities on how to manually upload the activities ('VIRTUAL RIDE') on STRAVA.
To be eligible to download the E-Cert, you must first qualify as a finisher by completing at least 25 km within 7 consecutive days.
Once you’ve qualified:
- Visit the #TOGORIDE2026 landing page
- Log in with your Togoparts account
- Click on the “Manage” menu
- Select “Download E-Cert”
Once you’ve qualified:
- Visit the #TOGORIDE2026 landing page
- Log in with your Togoparts account
- Click on the “Manage” menu
- Select “Download E-Cert”
The challenge officially starts on January 1, 2026, and runs until December 31, 2026. All activities recorded during this period will be considered for the challenge.
A team should have a minimum of 2 members or a maximum of 10 members. You do not need to do your activities together to be ranked as a team or to unlock team achievements.
Yes, all the teams from #TOGORIDE2025 are automatically part of #TOGORIDE2026.
If you're already in a team, you have the option to either join a different one or start a new team. However, if you start a new team, you become the team leader and can't switch to other teams. Team leaders can, however, change their team's name and invite up to 9 more members to join their team.
To join a new team or create one, follow these steps:
- Visit the #TOGORIDE2026 landing page.
- Log in with your Togoparts account.
- Click on the "Manage" menu.
- Choose "Join Team."
- Visit the #TOGORIDE2026 landing page.
- Log in with your Togoparts account.
- Click on the "Manage" menu.
- Choose "Join Team."
No, there is no deadline. Participants can form a new team, switch teams, or change team names at any time during the event.
Yes! At Togoparts, our main mission is to connect cyclists and like-minded people from around the globe.
1. Go to this link: https://www.togoparts.com/strava-connect
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
We only recognise 'RIDE', 'Mountain Bike Ride', 'Gravel Ride' (for Outdoor) and 'VIRTUAL RIDE' (for Indoor) as STRAVA activity types for this challenge.
No, you do not need to complete the Finisher Distance in a single session. You can accumulate the distance by recording multiple sessions at a time during the challenge. All sessions recorded via STRAVA will count towards your Finisher Distance regardless of whether it’s done so indoors or outdoors.
Yes, all indoor activities will be recognised for the Leaderboard. You may refer to this site https://support.strava.com/hc/en-us/articles/216917857-Uploading-Manual-Activities on how to manually upload the activities ('VIRTUAL RIDE') on STRAVA.
You can check the challenge leaderboard after it goes live on the first day of the challenge period.
No, manual activities will not be recognised for this event.
Yes. The beauty of virtual challenge is that you can log in your activities anytime and anywhere. Just remember to log your activities with the STRAVA app, or upload them to STRAVA if you are using another app to record your activities. Just make sure the devices are STRAVA-compatible!
Yes! All activities recorded with your connected STRAVA account from 1 Jan 2026, 00:00 GMT+8 onwards will be automatically synced once you join #TOGORIDE2026.
Yes, so as long as they have been uploaded to your STRAVA Account and their dates are within the challenge period. If any irregularities occur, please email us at togoride2026@togoparts.com . Please allow up to 48 hours for us to respond.
The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours your activities to be updated on the Togoparts Leaderboard after you have completed your ride or run. If any irregularities occur, please email us at togoride2026@togoparts.com . Please allow up to 48 hours for us to respond.
Unfortunately, if you connect your STRAVA account after the event has concluded, the distances recorded during the challenge period will not be reflected on the Leaderboard. It's important to ensure that your STRAVA account is connected before the event ends to ensure accurate tracking of your activities and their inclusion on the Leaderboard.
We require all participants to log their activities using STRAVA. You can use other tracking apps, like Garmin, and upload your activities to STRAVA. If you have logged your activities with another app and not STRAVA, the system will not recognize uploaded activities. Visit this link to see how to connect your other devices to STRAVA, https://drive.google.com/file/d/1ix4uEpKEjLrCYHfh9jh8NU74HxAruj90/view?usp=sharing
Yes, please make sure your STRAVA profile remains public during the event. Additionally, please do not delete any activities that have already been recorded. You need to keep all your activities visible on your STRAVA profile throughout the entire event period until the verification process is completed.
There are several common reasons why your activities may not be syncing properly with the leaderboard:
1. STRAVA Account Not Connected
Make sure your Togoparts account is linked to your STRAVA account.
Solution: Go to the Togoparts STRAVA Connect page to link your account.
2. STRAVA Privacy Settings Not Set to ‘Everyone’
Even if your STRAVA is connected, your activities will not sync if your privacy settings are too restrictive.
Solution: Open the STRAVA app → Go to Settings > Privacy Controls → Set Profile Page, Activities, and Group Activities to “Everyone”.
3. Activities Recorded Before Linking STRAVA
Only activities recorded after linking your STRAVA account to #TOGORIDE2026 will be captured.
Solution: Email us at togoride2026@togoparts.com to request syncing of earlier activities.
4. Incorrect Activity Type Selected
The leaderboard only recognises specific activity types: "Ride" , or "Mountain Bike Ride", or "Gravel Ride" for outdoor activities. Or manually upload your activities as "Virtual Ride" on STRAVA for indoor activities.
5. Late Uploads or Use of Other Tracking Apps
Activities uploaded a few days late or via third-party apps like Garmin may not sync immediately.
Solution: Upload your activities as soon as possible and ensure STRAVA is your primary sync method.
6. Overlapping or Flagged Activities
If two or more activities overlap in time, the shorter one will be removed. Activities flagged for rule violations or suspicious behaviour may also be removed. Togoparts reserves the right to moderate and remove such entries.
7. Violation of Traffic Rules
Activities recorded in violation of Singapore Traffic Rules may be removed at the organiser's discretion.
1. STRAVA Account Not Connected
Make sure your Togoparts account is linked to your STRAVA account.
Solution: Go to the Togoparts STRAVA Connect page to link your account.
2. STRAVA Privacy Settings Not Set to ‘Everyone’
Even if your STRAVA is connected, your activities will not sync if your privacy settings are too restrictive.
Solution: Open the STRAVA app → Go to Settings > Privacy Controls → Set Profile Page, Activities, and Group Activities to “Everyone”.
3. Activities Recorded Before Linking STRAVA
Only activities recorded after linking your STRAVA account to #TOGORIDE2026 will be captured.
Solution: Email us at togoride2026@togoparts.com to request syncing of earlier activities.
4. Incorrect Activity Type Selected
The leaderboard only recognises specific activity types: "Ride" , or "Mountain Bike Ride", or "Gravel Ride" for outdoor activities. Or manually upload your activities as "Virtual Ride" on STRAVA for indoor activities.
5. Late Uploads or Use of Other Tracking Apps
Activities uploaded a few days late or via third-party apps like Garmin may not sync immediately.
Solution: Upload your activities as soon as possible and ensure STRAVA is your primary sync method.
6. Overlapping or Flagged Activities
If two or more activities overlap in time, the shorter one will be removed. Activities flagged for rule violations or suspicious behaviour may also be removed. Togoparts reserves the right to moderate and remove such entries.
7. Violation of Traffic Rules
Activities recorded in violation of Singapore Traffic Rules may be removed at the organiser's discretion.
No, each participant must record their activities via their own STRAVA account. Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.
We are unable to edit the details recorded by STRAVA. We do advise participants to ensure their GPS signal is strong throughout the your activities, and consistently check that STRAVA is recording.
Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your STRAVA Account. You can directly record your activities using the STRAVA App as well! You can check more information here: https://support.STRAVA.com/hc/en-us/articles/216917397-Recording-an-Activity
Indoor activities are activities which does not contain any GPS/Map data and are manually added on STRAVA.
>Alternatively, you can upload manual activities by clicking the + button on your STRAVA App and selecting Manual Activity.
>Select Virtual Ride as your activity type - then our system will automatically recognize such activity as "Indoor".
You can check more information here: https://support.STRAVA.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true
>Alternatively, you can upload manual activities by clicking the + button on your STRAVA App and selecting Manual Activity.
>Select Virtual Ride as your activity type - then our system will automatically recognize such activity as "Indoor".
You can check more information here: https://support.STRAVA.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true
This is a personal honour Challenge, and the distance goals are set for running only. We think every participant will have integrity and will be honest about challenging themselves. Togoparts.com reserves the right to ignore the STRAVA entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion, should we find a participant in violation of the terms and conditions of the challenge.
The entire activity will not be recognised if any section of the activity is recorded on a Singaporean Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to record their activities safely and abide by all traffic regulations of Singapore.
Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.
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