#togofestive2023 FAQs
FAQ categories
Unfortunately, refunds are not available for the rewards that have been purchased.
All successful payments will receive an email notification. If you are unsure whether your payment was successful, you can check the status of your purchase by clicking on the "Purchase History" button on https://events.togoparts.com/TOGOfestive2023
Yes, you can upgrade your registration and purchase #TOGOFESTIVE2023 Rewards. Please note that if you wish to receive your rewards before the challenge starts, you must place your order before November 23, 2023, at 12:00 (GMT+8). If you place your order after November 23, your rewards will be delivered 4 weeks after the challenge ends.
Yes, you can receive your event rewards before the challenge starts if you purchase them by November 23, 2023, at 12:00 GMT+8. * This timeline applies only to addresses within Singapore. For overseas addresses, please allow an additional 2-3 weeks for delivery.
Yes, you may change your size before registration closes. #TOGOFESTIVE2023 reward size changes must be requested before registration ends on January 4, 2024 at 23:59 GMT+8. Email us at togofestive2023@togoparts.com to request for a size exchange.
As a participant in our event, you have the opportunity to earn a referral fee through our referral affiliate program. By sharing your referral code, you can earn a commission for every friend or family member who makes a purchase using your referral code.
Here's a step-by-step guide:
Step 1: Go to the website [ https://events.togoparts.com/togofestive2023 ]
Step 2: Login to your account. If you haven't signed up yet, please register for the event first and purchase at least 1 #TOGOFESTIVE2023 item.
Step 3: Click on "MANAGE" in the menu bar, then select "INVITE FRIENDS". Share the referral links on platforms like WhatsApp, Facebook, or other social media channels. You can also share your referral code directly.
If you know your Togoparts Username, your Username serves as your referral code. Instruct your friends to enter your username in the "Referral Code" field on the Registration Page.
Step 4: Sit back and wait for referrals to come in. You will receive a comprehensive report via email on January 26th, 2024.
Step 1: Go to the website [ https://events.togoparts.com/togofestive2023 ]
Step 2: Login to your account. If you haven't signed up yet, please register for the event first and purchase at least 1 #TOGOFESTIVE2023 item.
Step 3: Click on "MANAGE" in the menu bar, then select "INVITE FRIENDS". Share the referral links on platforms like WhatsApp, Facebook, or other social media channels. You can also share your referral code directly.
If you know your Togoparts Username, your Username serves as your referral code. Instruct your friends to enter your username in the "Referral Code" field on the Registration Page.
Step 4: Sit back and wait for referrals to come in. You will receive a comprehensive report via email on January 26th, 2024.
Instruct your friends to enter your Togoparts Username as the referral code on the Registration Page or Upgrade Page. This ensures that their purchases will be attributed to you for referral fees.
You will earn SGD 3.00 for each friend who purchases at least 1 item from the eligible items list.
The eligible items include: 1) The Event Medal, 2) the Event Jersey, 3) the Event Tee, 4) the Event Shorts 5) the Event Bib Shorts, and 6) #TOGORIDE2023 Cyclodari-Tee
No, you are eligible for a referral fee only if you buy at least one item.
No, referral fees are earned when your friend purchases at least 1 item from the eligible items list.
The comprehensive report listing all the individuals who used your code will be sent to you by January 26th, 2024.
The corresponding earnings will be transferred to your Singapore-based bank account via a bank transfer no later than February 29th, 2024. Please note that Togoparts Pte Ltd's commission report and payout amount calculated will be final.
Yes, you can share the referral links on various platforms like WhatsApp, Facebook, and other social media channels to invite your friends to join.
There is no limit to the number of referrals you can make. Feel free to share your referral code with as many friends and family members as you like.
No, you cannot use your own referral code to make a purchase and earn a referral fee.
If a purchase made using your referral code is canceled or returned, the corresponding referral fee will no longer be applicable.
Referral earnings will be transferred to your Singapore-based bank account in SGD (Singapore Dollars) only.
No, the referral program is exclusively available to participants of the #TOGOFESTIVE2023 event.
If you provide an incorrect referral code during registration, the referral will not be attributed to you, and you will not earn a referral fee for that purchase.
#TOGOFESTIVE2023 has no registration fee. Participants can join the challenge for free.
Togoparts aims to foster a cyclist & runner community that is committed to staying active and maintaining a good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in their area, prior to undertaking any physical activity.
We offer two categories: Cycling Finisher and Running Finisher. The finisher distance is 420 km for Cycling Finishers and 42 km for Running Finishers.
No, you do not need to complete the Finisher Distance in a single session. You can accumulate 420 km by participating in multiple cycling sessions or 42 km by participating in multiple runs during the challenge. All cycling or running sessions recorded through STRAVA will be counted towards your Finisher Distance. Cycling and running activities are only allowed to be conducted outdoors.
Yes! At Togoparts, our main mission is to connect cyclists and runners and like-minded people from around the globe.
Simply start using your STRAVA app to record your activities starting from the challenge start date. Record them as "Ride" or "Run" activities. The leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
A team should have a minimum of 2 members or a maximum of 5 members to qualify for team achievements. You do not need to do your activities together to be ranked as a team or unlock team achievements.
You can complete the challenge as you wish regardless of whether you decide to cycle, run, or do a mix of both. However, do note that there are several notable achievements that can only be unlocked by completing certain types of activity.
No. You cannot switch your teams once the challenge already started.
No. Any team withdrawals and changes can only be done before the challenge starts.
You can check the challenge leaderboard after it goes live on the first day of the challenge period.
Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.
No, manual activities will not be recognised for this event.
The challenge leaderboard will be periodically refreshed throughout the day. Please allow up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your ride or run. If you encounter any irregularities, please email us at togofestive2023@togoparts.com, and we will respond within 48 hours.
Login to your togoparts account and check your challenge profile to see if your activities have already been reflected. If you have already linked your Strava account and it still does not show your activities being reflected accordingly, please email us at togofestive2023@togoparts.com for us to check, and we will assist by getting your activities reflected into the challenge.
Yes, so as long as they have been uploaded to your Strava Account and their dates are within the challenge period. If any irregularities occur, please email us at togofestive2023@togoparts.com . Please allow up to 48 hours for us to respond.
No. So as long as their record dates are within the challenge period, our system will be able to fetch and reflect them in the challenge.
Send us an email at togofestive2023@togoparts.com to let us know of the issue so then our operations team can pull up your activities from the back end and have them reflected in the challenge.
Unfortunately, if you connect your Strava account after the event has concluded, the distances recorded during the challenge period will not be reflected on the Leaderboard. It's important to ensure that your Strava account is connected before the event ends to ensure accurate tracking of your activities and their inclusion on the Leaderboard.
Yes. The beauty of virtual challenge is that you can log in your activities anytime and anywhere. Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!
We require all participants to log their activities using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activities with another app and not Strava, the system will not recognize uploaded activities.
There are a few reasons why your activities are not synced: 1. Your Togoparts Account is not connected with STRAVA. Solution: Go to the Togoparts Strava Connect Page. Once you have done this, Go to the STRAVA APP -> Settings -> Privacy Controls -> Set Profile Page, Activities, Group Activities to “Everyone” Your Ride or Run will automatically sync with Togoparts. Please allow 1 hour for the system to fetch your activities from the start of the event (20th Dec 2023 0000hrs GMT +8 onwards) 2. Your Strava Account is connected, but Privacy Controls are NOT set to “Everyone” Solution: Go to the STRAVA APP -> Settings -> Privacy Controls -> Set Profile Page, Activities, Group Activities to “Everyone” Once this is done, please let us know by replying to this email 3. Your Activities recorded must be set to the accepted activity types of #TOGOFESTIVE2023 Solution: When recording your activities on the Strava App, you must choose 1 of the following. Other than the ones on this list, the activities you recorded will not be reflected on the Leaderboard Outdoor Cycling (“Ride”) Outdoor Run (“Run”)
We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout the your activities, and consistently check that Strava is recording.
You can log into your Strava account and click on this link: www.strava.com/upload/device Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava
No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.
Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava Account. You can directly record your activities using the Strava App as well! You can check more information here: https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity
No. Tagging of rides or run are not allowed. Each participant must record their activities via their own Strava account.
Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.
Our team goes through the leaderboard weekly. If by any chance that identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.
There are a couple of reasons why they could be missing: -You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at togofestive2023@togoparts.com to have your prior rides synced. -You have set an incorrect activity type on Strava. For #TOGOFESTIVE2023, our system will only recognize Runs and Rides activities. -Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules. -Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded. -You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities. If your activities are missing, you can verify the reason to such by sending us an email at togofestive2023@togoparts.com
The challenge spans from December 25th to January 5th, with varying distances for each day: Day 1 (Dec 25): min 1 km cycling or running Day 2 (Dec 26): min 2 km cycling or running Day 3 (Dec 27): min 3 km cycling or running Day 4 (Dec 28): min 4 km cycling or running Day 5 (Dec 29): min 5 km cycling or running Day 6 (Dec 30): min 6 km cycling or running Day 7 (Dec 31): min 7 km cycling or running Day 8 (Jan 1): min 8 km cycling or running Day 9 (Jan 2): min 9 km cycling or running Day 10 (Jan 3): min 10 km cycling or running Day 11 (Jan 4): min 11 km cycling or running Day 12 (Jan 5): min 12 km cycling or running
The "6-Days Supreme" Achievement is awarded to participants for successfully completing cycling or running activities on at least 6 days during the 12 Days of Christmas. It doesn't have to be completed on 6 consecutive days; you can spread it out over the 12 Days of Christmas.
Yes, you can complete the "6-Days Supreme" Challenge non-consecutively. You have the flexibility to spread out the challenge activities over the entire 12 Days of Christmas. For example, you can complete activities on Day 1, 3, 4, 5, 11, and 12, and still qualify for the 6-Days Supreme achievement.
The "12-Day Hustle" Achievement is awarded to participants for successfully completing cycling or running activities on all 12 days during the 12 Days of Christmas.
The achievement will be awarded after the challenge has ended and the verification process is completed. You can expect to receive it following the conclusion of the challenge.
The leaderboard badge will be awarded after the challenge has ended and the verification process is completed. You can expect to receive it following the conclusion of the challenge.
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